| General Info | |
| Chat start time | Jan 17, 2015 1:59:49 PM EST |
| Chat end time | Jan 17, 2015 2:36:05 PM EST |
| Duration (actual chatting time) | 00:36:15 |
| Operator | Mangel |
| Chat Transcript |
| info: Please wait for an agent to respond. The current average wait time is 11minutes. Thank you for your patience. info: All agents are currently assisting others. The current average wait time is 6 minutes. Thank you for your patience. info: All agents are currently assisting others. The current average wait time is 3 minutes. Thank you for your patience. info: All agents are currently assisting others. The current average wait time is 2 minutes. Thank you for your patience. info: All agents are currently assisting others. The current average wait time is 0 minutes. Thank you for your patience. info: Privacy Statement You are now chatting with 'Mangel' Mangel: Welcome to Xbox Chat Support! Mangel: You're chatting with Mangel. Mangel: Allow me a minute to review your concern. JOSHUA: I played Halo:The Master Chief Collection starting on November 15th and played often through Christmas Eve. I have noticed that they gave everyone their free month of Gold Thursday and Friday but I never received mine. I am off work this weekend and I really want to play some Halo but my Live just ran out. When might I get my free month so I can keep playing? JOSHUA: Sure take your time :) Mangel: Hello Joshua, nice to meet you. Mangel: Thank you for sharing the details of your concern. Mangel: Thanks. :) JOSHUA: Nice to meet you too Mangel Mangel: Worry not, I am here to assist you and find the best possible solution with your concern. Mangel: Mind me asking, where did you found out with regards to the 1 month free membership being given though? JOSHUA: Everywhere lol. One sec JOSHUA: I will link you JOSHUA: https://www.halowaypoint.com/ JOSHUA: This was the official message Mangel: Thanks for sharing. JOSHUA: You can Google "MCC user free month" and get plenty of hits Mangel: You're right with regards to the make good offer, allow me a minute to pull up the link and your account as well. Mangel: Kindly provide me your gamer tag, thanks. JOSHUA: Swerve City MX JOSHUA: Sorry if I respond slow, my dog is bugging me lol Mangel: Got it ,thanks. Mangel: Allow me 2-3 minutes to pull up the account and gather my resources with regards to the the make good offer for HALO MCC. JOSHUA: No problem Mangel: Thank you for patiently waiting Joshua. Mangel: I was able to gather my resources with regards to the make good offer, here's the details below: Mangel: Halo: Master Chief Collection Make - Good offer: Mangel: On 12/19/2014 Bonnie Ross, studio head for 343 Industries, announced details of a make-good offer for Halo: Master Chief Collection (HMCC) players. Customers who played HMCC while connected to Xbox Live between 11/11/2014 and 12/19/2014 are eligible to receive an in-game nameplate, in-game avatar, one month of Xbox Live Gold, and additional Halo content in the spring. Full details of the make-good program, including eligibility information, are available in a FAQ posted at Halo Waypoint. Mangel: Player’s in-game nameplate and avatar will be provided automatically via the game itself starting In December 2014. Additional messaging and codes for one month of Gold will be distributed via console messaging starting in mid-January – more details on the process will be relayed to agents at that time. Information on distribution of additional content will also be communicated closer to the launch date. Mangel: With regards to the make good offer being given, we have a special and dedicated department that can provide the information and option to you Joshua. They can be referred on the link you've provided and the other link below: Mangel: Make-good support forum: Mangel: http://xbx.lv/halomcc Mangel: Make-good FAQ: Mangel: https://www.halowaypoint.com/ JOSHUA: Ok where here is the deal....it looks like I might have to wait JOSHUA: They must have started sending out the codes, but I have not received mine yet JOSHUA: I FINALLY have a Saturday off JOSHUA: I have been a Xbox Member for almost 8 years JOSHUA: I have played literally over 20,000 matches of Halo in my life JOSHUA: I just want to play Halo today JOSHUA: But I cant JOSHUA: I have no Gold right now JOSHUA: It ran out last night JOSHUA: Is there anything I can do to get Gold even for like one or two days? JOSHUA: Until my code comes? Mangel: I totally understand the gravity of the situation and the urgency for the make good offer Joshua. Mangel: I really appreciate all your effort in playing this game and acquiring the achievements. JOSHUA: lolI just want to play Halo on my day off Mangel: But with regards to the promotional offer, it is being handled with a special team and has the tools and resources to send the offers. Mangel: I really understand where you're coming from my friend, I am a gamer myself and is currently waiting for my make good offer as well. JOSHUA: ..... JOSHUA: FUCK JOSHUA: I just want to play HALO on my day OFF JOSHUA: I work 50 fucking hours a week Mangel: Microsoft operates a zero tolerance approach to abusive or threatening behavior. As such I must advise that if you continue to be abusive or threatening I will close this chat session. JOSHUA: My gold JUST RAN OUT LAST NIGHT JOSHUA: Ok Mangel: I completely understand your situation my friend. JOSHUA: No more cursing JOSHUA: I work 50 hours a week JOSHUA: I have kids JOSHUA: I have spent thousands of dollars on Halo and related items JOSHUA: Can I get even a 24 hour code? Mangel: If only I have the tools and resources to manually generate the offer then I would have done that specially from a valuable customer like you. JOSHUA: To play today? JOSHUA: Heck, even 12 hours lol JOSHUA: I have never, ever, ever asked for anything like thias from MS JOSHUA: ever Mangel: As much as I would love to gave you that my friend, but that is not an option here in my end. JOSHUA: It IS an option, but your guidelines tell you it is not an option in this case Mangel: The only best thing to do is refer on the forums to get what you deserve as our valuable customer here in Xbox. JOSHUA: Which I understand Mangel: You're right, thanks for understanding. JOSHUA: So......all these years of playing Xbox....all the money I have spent.....I have NEVER asked for anything from you JOSHUA: now I just want to play on my day off JOSHUA: But Microsoft says "nope. Too bad" JOSHUA: Money. Greedy JOSHUA: I will post this entire conversation on Reddit, the forums, Facebook, etc JOSHUA: I will hide your name thougfh JOSHUA: though* JOSHUA: I could understand if I have a history of asking for things like this. Some people want to beat the system JOSHUA: But I have never asked for anything in almost 8 years on this account Mangel: I understand, that's alright you're free to express your experience my friend. Mangel: You're also free to reach our Xbox Feedback forums. JOSHUA: LMAO Mangel: http://xbox.uservoice.com/ JOSHUA: XBL is 5$5 a month JOSHUA: 5* JOSHUA: divided by 30 is 16 pennies a day JOSHUA: Microsoft will not give an 8 year Halo payer 16 PENNIES JOSHUA: Do you agree this is the case mangel? Mangel: Thanks for sharing and I really appreciate for taking the time contacting us today with your concern Joshua. JOSHUA: Your plicy says you can not give me 16 pennies? JOSHUA: Policy* Mangel: Yes, I have computed it myself though. But as much as I would love to grant your request, but that is not an option for us to process my friend. JOSHUA: Ok, off to n4g, Reddit, Facebook I go info: Your chat transcript will be sent to rapturews@gmail.com at the end of your chat. Mangel: I understand, we would respect every decision and concerns you have as our valuable customer. Mangel: You're always welcome to contact us back anytime if you have any Xbox related concerns that we can gladly help you with. Mangel: Would there be any Xbox related concerns that I can answer you with aside from this though? Mangel: I would love to stay a while and help you further. JOSHUA: Nope JOSHUA: I really, really hope this story gets big JOSHUA: I doubt it will, but I will try JOSHUA: Goodbye |
